When will my order ship?
Since we produce all our garments on demand, please allow up to 14 business days, after you have approved your mock-ups, for your custom boat gear order to process and ship.
How do I know my order went through?
After placing your order, you’ll receive a confirmation email with your order details. If you don’t see it, please check your spam or promotions folder.
Can I track my order?
Yes. Once your order ships, you’ll receive a tracking number by email so you can follow your package’s journey.
Do you ship internationally?
Yes, should your country not be shown on our checkout page, please contact us and we can take your order.
What if my package is delayed?
Please note that shipping times are estimates and may be affected by carrier delays, weather, or other factors outside of our control. If your order hasn’t arrived within 7 business days after shipping confirmation, contact us and we’ll help resolve the issue.
What is your return policy?
Due to the custom nature of Maho Apparel’s custom boat gear store, items are not refundable. Once production has started on your order, changes may not be possible. Please contact us as soon as possible if you need to make an update to your order. Artwork files are non-refundable.
How do I exchange an item?
If you’d like to exchange an item for a different size or color, please contact us to initiate the exchange process. We’ll provide instructions for sending your item back.
What if my item arrives damaged or incorrect?
If your item arrives damaged, defective, or you received the wrong product, please contact us within 7 days of receiving your order. We’ll replace or refund your purchase at no additional cost.
How do I cancel my order?
Orders can be canceled within 24 hours of purchase. After that, we cannot guarantee cancellation as processing begins quickly.
How do I contact customer support?
You can reach us anytime at info@mahoapparel.com and we’ll get back to you within 1–2 business days.